Frequently Asked Questions
Find answers to common questions about our services, prescriptions, and more.
Prescriptions & Refills
How do I upload a prescription?⌄
Use the upload button in the app or send us a clear photo or scan of the prescription issued by your doctor.
Can I request a refill online?⌄
Yes. If your prescription is active and still has refills remaining, you can request a refill through your patient dashboard.
Services & Delivery
Do you offer delivery?⌄
Yes. We provide secure home delivery for most eligible medications within our service areas.
Do you accept insurance?⌄
We accept most major commercial plans and can help with Medicare and Medicaid billing.
General Information
What are your hours?⌄
We are open Monday through Saturday, 8am to 9pm, with urgent support available after hours.
Where are your branches?⌄
Our headquarters is in Victoria Island, with additional branches in Abuja and Port Harcourt.